Contact Us

We're Here to Help

At Zelo Cart, customer satisfaction matters to us. If you have questions about our leather jackets, need assistance with an order, or would like information about shipping, returns, or refunds, please contact our customer support team.

We will do our best to provide clear and helpful assistance.

Customer Support Information

Store Name: Zelo Cart

Business Address:
Calle Anastasio Nieto 1
Collado Villalba, M 28400
Spain

Email Address:
queenbazar41@gmail.com

Phone Number:
+34 918 40 74 30

How We Can Help

You can contact us regarding:

• Product information, sizes, and availability

• Order confirmations and order status

• Shipping and delivery inquiries

• Returns and refund requests

• Damaged, defective, or incorrect items

• Payment and checkout questions

• General customer service inquiries

Shipping and Delivery

Zelo Cart currently delivers exclusively within Spain.

We offer free standard shipping on eligible orders delivered within Spain.

• Order processing: 1–2 business days

• Transit time: 3–5 business days

• Estimated total delivery: 4–7 business days

These delivery timeframes are estimates and may vary depending on the destination and courier service.

Returns and Refunds

We offer a 30-day return window for eligible purchases, with free return shipping.

Refunds are processed within 5 days after the returned item has been received and inspected, subject to the applicable return terms and legal requirements.

For complete information, please review our Return and Refund Policy.

Contact Us About an Order

To help us assist you efficiently, please include your order number and the email address used to place your order when contacting us about an existing purchase.

For damaged or incorrect products, you may also include photographs showing the issue.

Please do not send payment card details or passwords by email.

Our Commitment

We aim to make your shopping experience with Zelo Cart straightforward, transparent, and convenient. We welcome your questions and will work to help resolve any concerns about your purchase.

Thank you for choosing Zelo Cart.

Zelo Cart — Discover Your Style. Wear Your Confidence.