Privacy policy

Privacy Policy

Last Updated: October 16, 2026

1. Introduction

Welcome to Zelo Cart. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Zelo Cart collects, uses, stores, and protects personal information when you visit our website, browse our leather jacket collection, place an order, or contact our customer support team.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Spanish data protection legislation.

2. Business and Data Controller Information

For the purposes of applicable data protection laws, the business responsible for processing personal information is:

Business Name: Zelo Cart

Address:
Calle Anastasio Nieto 1
Collado Villalba, M 28400
Spain

Email: queenbazar41@gmail.com

Phone: +34 918 40 74 30

For privacy-related questions or requests concerning your personal information, please contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

When you place an order, contact us, or submit information through our website, we may collect:

Name and surname
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer support
Information you submit in connection with returns, refunds, or complaints

Order and Transaction Information

We may process information about products purchased, order totals, transaction status, delivery status, and refund records.

Payments may be handled by third-party payment providers. We do not intentionally collect or store complete payment card details when these are processed directly by a payment provider.

Technical and Usage Information

When you visit our website, certain technical information may be collected, depending on the website platform, hosting provider, and technologies enabled. This may include:

IP address
Browser and device information
Website pages visited
Referring website information
Website interaction and diagnostic data
Cookie identifiers and similar technologies

4. How We Use Your Information

We may use personal information for the following purposes:

To process and fulfil orders for leather jackets
To arrange shipping and delivery within Spain
To send order confirmations and relevant order updates
To respond to customer questions and requests
To manage returns, refunds, exchanges, and complaints
To process payments and help prevent fraudulent transactions
To maintain accounting, tax, and business records
To operate, secure, and improve our website
To comply with applicable legal obligations
To send marketing communications where permitted by law and, when required, with your consent

We do not use personal information for purposes incompatible with those described in this policy without an appropriate legal basis.

5. Legal Bases for Processing

Under the GDPR, we process personal data only where an applicable legal basis exists. Depending on the circumstances, these bases may include:

Contractual necessity: Processing required to accept, fulfil, deliver, and support your order.

Legal obligation: Processing required to meet applicable tax, accounting, consumer protection, or other legal requirements.

Legitimate interests: Processing necessary for legitimate business purposes, such as website security, fraud prevention, and improving customer service, where those interests do not override your rights.

Consent: Processing based on your consent, such as certain optional cookies or marketing activities where consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Sharing Personal Information

We may share relevant personal information with trusted third parties when necessary to operate our business, fulfil orders, or meet legal requirements.

These parties may include:

Payment providers: To process transactions and refunds.
Shipping and delivery companies: To deliver orders to your address.
Website and ecommerce service providers: To host and operate our online store.
IT, security, and customer support providers: To maintain and support our services.
Professional advisers: Such as accountants or legal advisers, where appropriate.
Public authorities: Where disclosure is required by law.

We aim to share only the information reasonably necessary for the relevant purpose.

We do not sell customers' personal information to third parties.

7. Payments

Payments made through our website may be processed by third-party payment service providers.

Your payment information may be subject to the privacy policies and security procedures of the relevant provider. We encourage you to review the provider's terms and privacy information when using its services.

Payment options available to customers are displayed at checkout.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and, where enabled, measure advertising performance.

Cookies may include:

Essential cookies: Needed for core website functionality and shopping-cart operations.
Preference cookies: Used to remember settings and preferences.
Analytics cookies: Used to understand how visitors interact with the website.
Advertising cookies: Used for advertising measurement or personalization, where enabled.

Non-essential cookies and similar technologies will be used according to applicable consent requirements. Where required, we will request consent before activating them.

You may be able to manage cookies through our website's cookie settings and your browser settings. Blocking certain cookies may affect some website features.

9. Advertising and Analytics Services

Depending on the services configured on our website, we may use analytics or advertising tools to understand website performance and measure marketing effectiveness.

If services such as Google Analytics or Google advertising products are enabled, relevant technical, cookie, or event information may be processed according to the applicable service configuration and consent choices.

We will provide any additional notices or consent controls required by applicable law.

10. International Data Transfers

Some of our service providers may process personal data outside Spain or the European Economic Area.

Where personal data is transferred internationally, we will take the measures required by applicable data protection law, which may include an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, and legal compliance.

Order and transaction records may need to be retained for periods required by applicable tax, accounting, or other laws.

When information is no longer required and no legal retention obligation applies, we will take appropriate steps to delete it or anonymize it.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should avoid sending passwords, full payment card details, or other highly sensitive information through ordinary email.

13. Your Data Protection Rights

Subject to applicable legal conditions, you may have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of personal data.
Request restriction of processing.
Object to certain types of processing.
Receive certain personal data in a portable format.
Withdraw consent where processing relies on consent.
Lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact us at queenbazar41@gmail.com. We may need to verify your identity before completing certain requests.

You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

14. Children's Privacy

Our website is intended for people who can legally make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information unlawfully, please contact us.