Return and Refund Policy

Last Updated: October 16, 2026

At Zelo Cart, we want you to feel confident when shopping for leather jackets. If you are not satisfied with your purchase, we offer a straightforward return process in accordance with this policy and applicable consumer protection laws.

1. Return Window

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To help us process your request, please contact our customer support team before sending any item back.

This voluntary return policy does not limit any statutory withdrawal, return, refund, or other consumer rights you may have under applicable Spanish or European Union law.

2. Return Eligibility

To help ensure a smooth return process, returned items should meet the following conditions:

• The item should be returned in its original condition, with no damage caused by misuse.

• The jacket should not have been worn beyond what is reasonably necessary to inspect and try it on.

• Original labels, accessories, and packaging should be included where reasonably possible.

• Proof of purchase, such as an order confirmation or order number, should be provided.

If an item is defective, damaged, incorrect, or does not conform to the contract, your statutory rights apply regardless of these general return conditions.

3. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact us at queenbazar41@gmail.com with your order number and the reason for the return.

Step 2: Our customer support team will review your request and provide return instructions.

Step 3: Follow the instructions provided to return the item using the return shipping method arranged or approved by Zelo Cart.

Step 4: Once the returned item is received and inspected, we will notify you of the refund outcome and process any approved refund in accordance with this policy and applicable law.

Please contact us before shipping an item back to help avoid delays.

4. Return Shipping Costs

Return shipping is free for eligible returns within Spain.

Zelo Cart will provide or arrange the appropriate return shipping instructions for eligible returns. Customers should contact us before returning an item to confirm the process.

For defective, damaged, incorrect, or non-conforming products, we will handle return costs in accordance with applicable consumer protection laws.

5. Refund Processing Time

Once your returned item has been received and inspected, approved refunds will be processed within 5 days.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will generally be issued using the original payment method unless otherwise agreed or required by applicable law.

6. Refund Amount

For approved returns, the refund will cover the amounts you are legally entitled to receive under the applicable return terms and consumer protection laws.

Where statutory withdrawal rights apply, refunds will include the required amounts and any applicable standard outbound delivery costs, as required by law.

No refund will be withheld or reduced where doing so would unlawfully limit a customer's statutory rights.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or otherwise non-conforming leather jacket, please contact us as soon as possible at queenbazar41@gmail.com.

Please provide:

• Your order number

• A description of the issue

• Photographs showing the issue, if possible

We will review the matter and explain the appropriate next steps. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, a refund, or another legal remedy.

Your statutory rights remain unaffected.

8. Order Cancellations and Statutory Withdrawal Rights

If you wish to cancel an order before dispatch, please contact us as soon as possible. We will do our best to assist, although cancellation may not be possible once the order has been shipped.

For online purchases delivered to consumers in Spain, statutory withdrawal rights generally provide a 14-day period from delivery to withdraw from the purchase, subject to applicable legal exceptions.

Our 30-day return window is intended to provide an additional voluntary return period and does not reduce any statutory rights. Mandatory legal deadlines, refund requirements, and exceptions take precedence where applicable.

9. Exchanges

If you would like a different size or another jacket, please contact us at queenbazar41@gmail.com.

Exchange availability depends on stock. If an exchange is not available, our customer support team can explain the applicable return and refund options.

10. Contact Information

For return and refund assistance, please contact:

Zelo Cart

Address:
Calle Anastasio Nieto 1
Collado Villalba, M 28400
Spain

Email: queenbazar41@gmail.com

Phone: +34 918 40 74 30

11. Policy Updates

Zelo Cart may update this policy when necessary to reflect changes to our business practices or applicable legal requirements. The latest version will be published on our website with its updated date.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights under applicable law.

Thank you for shopping with Zelo Cart.