Shipping Policy

Last Updated: October 16, 2026

At Zelo Cart, we aim to provide a reliable and convenient delivery experience for every customer. We specialize in leather jackets and offer free standard shipping on orders delivered within Spain.

1. Shipping Destinations

Zelo Cart currently ships exclusively to addresses within Spain. We do not offer international shipping outside Spain at this time.

Please ensure that your shipping address, postal code, city, and contact information are accurate when placing your order.

2. Shipping Costs

We offer free standard shipping on all orders delivered within Spain.

No standard shipping fee will be charged for eligible domestic orders. Any applicable charges, if they arise, will be clearly displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed and payment is confirmed.

Order processing includes verification, preparation, and packaging before dispatch.

Orders placed on weekends or public holidays may begin processing on the next business day.

4. Transit Time

After dispatch, the estimated transit time is 3–5 business days.

Transit time refers to the period during which the courier transports your order to the delivery address.

Delivery may take longer in certain circumstances, including public holidays, courier delays, adverse weather, or other unexpected disruptions.

5. Estimated Delivery Time

The estimated total delivery time is 4–7 business days, including order processing and transit.

Shipping stage	Estimated time
Order processing	1–2 business days
Transit after dispatch	3–5 business days
Total estimated delivery	4–7 business days

These timeframes are estimates, not guaranteed delivery dates. We will make reasonable efforts to fulfil orders within the stated timeframe, subject to applicable law.

6. Order Confirmation

After placing an order, you should receive an order confirmation by email at the address provided during checkout.

Please check your inbox and spam folder if you cannot find the confirmation. If you have questions about your order, contact our customer support team.

7. Shipment Tracking

When tracking is available for your shipment, we will provide the relevant tracking information after dispatch.

Tracking updates may take some time to appear after the courier receives the package.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error, contact us as soon as possible at queenbazar41@gmail.com. We will do our best to help correct the information before dispatch, although changes cannot be guaranteed once the order has shipped.

If a delivery fails because of an incorrect address, we will review the situation and work with the customer to identify an appropriate solution.

Your statutory consumer rights remain unaffected.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the delay.

Please provide your order number and the email address used at checkout to help us identify your purchase.

We will make reasonable efforts to assist with shipment enquiries and communicate any relevant updates.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs where available. We will review the matter and explain the appropriate next steps in accordance with our policies and applicable consumer protection laws.

11. Returns and Refunds

For eligible returns, Zelo Cart offers a 30-day return window and free return shipping.

Approved refunds are processed within 5 days after the returned item is received and inspected, subject to applicable legal requirements.

Please review our Return and Refund Policy for the complete terms and instructions. Your statutory withdrawal rights and other consumer protections remain unaffected.

12. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Zelo Cart

Calle Anastasio Nieto 1
Collado Villalba, M 28400
Spain

Email: queenbazar41@gmail.com

Phone: +34 918 40 74 30

13. Policy Updates

Zelo Cart may update this Shipping Policy when necessary to reflect changes in shipping arrangements or applicable legal requirements. The latest version will be published on this page with its updated date.

Thank you for shopping with Zelo Cart.