Frequently Asked Questions (FAQs)

Welcome to Zelo Cart. We want your shopping experience to be simple, transparent, and convenient. Below, you will find answers to common questions about our leather jackets, orders, shipping, returns, and refunds.

1. What products does Zelo Cart sell?

Zelo Cart specializes in leather jackets in a variety of styles. We encourage customers to review each product page for available sizes, materials, product details, and care instructions before placing an order.

2. Where does Zelo Cart deliver?

We currently deliver exclusively within Spain. We do not offer delivery to addresses outside Spain at this time.

3. Is shipping free?

Yes. We offer free standard shipping on orders delivered within Spain.

4. How long does delivery take?

Our estimated delivery timeframe is 4–7 business days, including order processing and shipping.

• Order processing: 1–2 business days

• Transit time: 3–5 business days

• Estimated total delivery: 4–7 business days

Delivery times are estimates and may vary depending on the delivery address, courier operations, public holidays, and other circumstances beyond our control.

5. When will my order be processed?

Orders are generally processed within 1–2 business days after the order is placed and payment is confirmed. Orders placed on weekends or public holidays may begin processing on the next business day.

6. Will I receive an order confirmation?

Yes. An order confirmation will be sent to the email address you provide during checkout. Please check your inbox and spam folder if you cannot find it.

7. How can I contact Zelo Cart about my order?

You can contact our customer support team using the details below:

Email: queenbazar41@gmail.com
Phone: +34 918 40 74 30

When contacting us about an existing order, please include your order number to help us assist you efficiently.

8. What is your return policy?

We offer a 30-day return window for eligible purchases. Please contact us to request a return and follow the instructions provided by our customer support team.

Returns are subject to our Return and Refund Policy and applicable consumer protection laws.

9. Is return shipping free?

Yes. We offer free return shipping for eligible returns. Please contact us before sending an item back so that we can provide the appropriate return instructions.

10. How long do refunds take?

Refunds are processed within 5 days after the returned item has been received and inspected, subject to the applicable return terms and legal requirements.

Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

11. What should I do if I receive a damaged or incorrect jacket?

Please contact us as soon as possible at queenbazar41@gmail.com. Include your order number and, if possible, photographs showing the damaged, defective, or incorrect item.

We will review your concern and explain the available resolution in accordance with our policies and applicable law.

12. How can I choose the correct jacket size?

Please review the size information and measurements provided on the relevant product page before ordering. If you have questions about sizing, contact our support team before completing your purchase.

13. How can I care for my leather jacket?

Care instructions depend on the material and construction of the specific jacket. Please follow the care instructions supplied with the product or listed on its product page. Avoid using cleaning products that are not suitable for the jacket's material.

14. What payment methods do you accept?

Available payment methods are displayed at checkout. Please review the options shown on the payment page before placing your order.

15. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist if the order has not yet been dispatched. Changes or cancellations cannot be guaranteed once an order has shipped.

Your statutory cancellation and withdrawal rights remain unaffected.

16. How can I contact Zelo Cart?

You can reach us using the following contact details:

Store Name: Zelo Cart

Address:
Calle Anastasio Nieto 1
Collado Villalba, M 28400
Spain

Email: queenbazar41@gmail.com

Phone: +34 918 40 74 30

We are happy to help with questions about products, orders, shipping, returns, and refunds.

Thank You for Shopping with Zelo Cart

We appreciate your interest in our leather jackets and are committed to providing clear product information, transparent policies, and a convenient online shopping experience.